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FAQ

ABOUT JOFOLIES
JO is a funny girl; an artist a 360°. She has a free soul & mind!A real citizen of the world. She becomes crazy for berries, dark chocolate and "Zwetschgenkuchen"!!! PLATI is a glam ippo, with french blood. She is model & stylist. She becomes crazy for cheese, dark chocolate & every kind of biscuits!
The rest of the fashion gang , Rocky..Umbertino..you will know following our blog!
If you would like to know more or just want to check out JOFOLIES's latest outfit just visit our blog on http://jofolies.blogspot.com

MATERIALS & WORK-PROCESS
JOFOLIES mixed-media art prints, in high resolution, are printed on high quality Hahnemühle paper, in particular:

-Matt Fineart Smooth - Photo Rag 188g (100% cotton-white)
-Matt Fineart Textured - Albrecht Dürer 210g
(50% cotton, 50%a-cellulose – white -mould-made)
-different other Hahnemühle papers in format A4 (21x 29,7 cm) and in A5 (21x14,8 cm)

The most of original images are created with pencils and colored in Photoshop. Limited edition /10 (signed and numered by the artist)

Each print is carefully packaged for weatherproofing and to prevent bending.
Watermark will does not appear on the print.
Also, please note copyright remains with the artist.
We made our art with much love and we hope you will enjoy it.Thanks for your support!
Worldwide shipping is not included in the price of each print.
Please visit our blog to view works in progress, inspiration, giveaways and other lovely things.
All content, images and descriptions © Jofolies 2010
Please do not distribute, print or share my work without written permission. If you wish to feature my work on your blog, kindly leave the watermarks intact. Thanks!!!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
You can pay with your credit card through the PayPal site whether or not you have an account, and it’s quite easy to set up. Payment using your credit card through PayPal or PayPal balance is instant. Items paid by PayPal eChecks will not ship until PayPal clears the funds (usually this takes 4-6 days) If you have questions about online payment through PayPal, just contact Jofolies for assistance.

HOW SECURE IS THIS STORE?
Jofolies artstore uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

DELIVERY TIMES
Delivery times for packages shipped domestically, Switzerland, 1-3 business days.
Delivery times for packages shipped in almost all European Countries, 2-7 business days.
Delivery times for packages shipped internationally, 3-11 business days.
Please contact Jofolies if you have not received your item within these times. If an item has a longer lead-time this will be noted on it’s detail page, so that you can be made aware prior to adding it to your cart.

WHAT TYPE OF SHIPPING AND HANDLING DO YOU OFFER?
All items are shipped worldwide via SWISS POST and as PRIORITY Letter. If your order is over Euro 250.00 we insure and confirm delivery at no extra cost.We charge a small amount for handling, and take pains to make sure your JOFOLIES wares arrive to you in the best possible condition.

WHAT IS YOUR RETURN/REFUND POLICY
We offer a refund/return policy on the full price of the item if it is are unused and
in saleable condition within two weeks of ship receipt. We do not refund shipping. We reserve the right to deny returns if the item has been worn or used and is no longer in new or saleable condition. JOFOLIES strives to make your shopping experience a happy one, and with our low shipping rates and low price point, we aim to please from the start.

FOR BUSINESS INQUIRIES, ANY OTHER INFORMATION, PLEASE, CONTACT JOFOLIES DIRECT TO : JOFOLIES@YAHOO.COM